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Every effort is made within the practice to ensure that privacy is maintained, both within the consulting area and the waiting room.

  • This practice has the ability to screen off the practice staff if on the telephone.
  • Background music helps to mask conversations.
  • Physical barriers – sound-proofing of rooms

Accommodation is available for patients requesting privacy in the waiting room.  The nurse on duty should be notified.  The nurse will escort the patient to a quiet area and inform the doctor consulting the patient.

All patient information is kept strictly confidential and your right to privacy is of the utmost importance for this practice and its staff.

The collection of any information is stored for the use in this practice only and will not be released to a third party without the expressed permission of the patient.



We are a private practice with a private fee schedule. Payment is required at the time of consultation by cash, cheque, credit card or EFTPOS or direct deposit.

Any bulk billing is done at the discretion of the doctor. Our Fee Schedule is displayed and available upon request. The policy of the practice is to encourage full payment at the time of the visit. For an inquiries



The doctors in the practice are able to take telephone calls that relate to you or your family’s health. However if a doctor is unavailable our reception staff are happy to take messages or assist you with any general questions regarding you healthcare.

Message will be sent to doctor and they will be able to return calls once free. Script requests can be telephone in and a message left with the reception staff for your doctor.

If you have a medical question after seeing one of our doctors, you can speak with the nurse and she will discuss your concerns with the doctor.  Normally our nurses will return your call later the same day. If you have an urgent medical problem then our nurses will try to organise an urgent appointment with one of our doctors. Emails and Facsimiles are reviewed on a daily basis.

To ensure that all doctors and staff members using the Internet and sending e-mail messages are responsible and productive users, and to protect the practice’s interests, this practice require compliance with an acceptable use policy.

As information from the Internet can be outdated, incorrect or misleading, any information obtained from the Internet will be verified for accuracy with other information sources before being used. Confidential information is not sent over the Internet unless encrypted, or the end user has been made aware of no encryption and it’s risk and have consented to receiving emails, which is the case at this practice.

E-mail Disclaimer
This practice uses the following confidentiality and privilege notice on outgoing e-mails that are affiliated with this practice:

“This message is confidential and should only be used by the intended addressee. If you were sent this e-mail by mistake, please inform us by reply e-mail and then destroy this message. The contents of this e-mail are the opinions of the author and do not necessarily represent the views of The Marima Medical Clinic”.

This practice has configured the mail software so that the designated confidentiality and privilege notice is automatically added to each outgoing e-mail.


The policy of the practice for clinically significant results is two phone calls, followed by a letter, and then a registered letter. These attempts are to be documented. If a patients test result is abnormal and requires specific intervention an entry is made in the patients file and Best Practice specifying action and follow up and added to recall.

If the patient does not present or the result not received the omission will be detected in information will be forwarded to the nurse for further follow up until the patient has attended or advised the practice of other arrangements. The appropriate treating Doctor will follow up the patient and result. The Doctor may choose to directly telephone the patient informing of the abnormal result and any further management.


Please ask us if you have any questions about our service. Feedback or complaints can be made in person, over the phone or can be written and mailed to attention of the practice manager.

The National Privacy Commissioner is able to receive complaints concerning privacy issues. Complaints here will have a response within 28 days.
National Privacy Commissioner
Privacy hotline 1300 363 992.
GPO Box 5218
Sydney NSW 2001

Members of the public may make a notification to Australian Health practitioner regulation agency (AHPRA) about the conduct, health or performance of a practitioner or the health of a student. Practitioners, employers and education providers are all mandated by law to report notifiable conduct relating to a registered practitioner or student to AHPRA.

Management of Health Information

The following steps are taken to maintain your health information:

  • Computerised medical records are protected by password access and only available to authorized staff.
  • This Practice minimizes the risk of loss of medical records by loss or damage by backing up computerized records onto External Hard Disc drives, at the completion of each day.
  • Computer information can be restored if the computer system is damaged.
  • Antivirus software and software/hardware firewalls are installed on computers.
  • Medicare online claiming and pathology results are received and sent via secure encryption.
  • The inactive files are stored in a separate secure area.
  • The files are stored away from public view.
  • The office and medical records are securely locked when staff are not in attendance.



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