Patient Information

We are an appointment based clinic and as such we are not able to provide on the spot walk-in appointments. We will always try our best to accommodate urgent/emergency cases on an individual basis, however it is always best to call the clinic prior to attending to arrange a suitable time for an appointment.

Please note that our normal appointments are 15 mins duration. Longer appointments are available for more complicated matters, procedures or if more than one person need to see the doctor. Please inform our receptionists at time of booking.

Appointments are required for prescriptions or referrals to ensure that all aspects of your health are taken into consideration.

Our practice does not routinely offer home / out of surgery visits as part of our normal services. If there are extenuating circumstances where you believe a patient may require a home visit from one of our doctors, please call the practice and provide reception staff with as much explanatory details as possible.

We are a private practice with a private fee schedule. Payment is required at the time of consultation by cash, cheque, credit card or EFTPOS or direct deposit.

Any bulk billing is done at the discretion of the doctor. Our Fee Schedule is displayed and available upon request. The policy of the practice is to encourage full payment at the time of the visit. For an inquiries please contact us.

The doctors in the practice are able to take telephone calls that relate to you or your family’s health. However if a doctor is unavailable our reception staff are happy to take messages or assist you with any general questions regarding you healthcare.

Message will be sent to doctor and they will be able to return calls once free. Script requests can be telephone in and a message left with the reception staff for your doctor.

If you have a medical question after seeing one of our doctors, you can speak with the nurse and she will discuss your concerns with the doctor. Normally our nurses will return your call later the same day. If you have an urgent medical problem then our nurses will try to organise an urgent appointment with one of our doctors. Emails and Facsimiles are reviewed on a daily basis.

To ensure that all doctors and staff members using the Internet and sending e-mail messages are responsible and productive users, and to protect the practice’s interests, this practice require compliance with an acceptable use policy.

As information from the Internet can be outdated, incorrect or misleading, any information obtained from the Internet will be verified for accuracy with other information sources before being used. Confidential information is not sent over the Internet unless encrypted, or the end user has been made aware of no encryption and it’s risk and have consented to receiving emails, which is the case at this practice.

This practice uses the following confidentiality and privilege notice on outgoing e-mails that are affiliated with this practice:

“This message is confidential and should only be used by the intended addressee. If you were sent this e-mail by mistake, please inform us by reply e-mail and then destroy this message. The contents of this e-mail are the opinions of the author and do not necessarily represent the views of The Marima Medical Clinic”.

This practice has configured the mail software so that the designated confidentiality and privilege notice is automatically added to each outgoing e-mail.

The policy of the practice for clinically significant results is two phone calls, followed by a letter, and then a registered letter. These attempts are to be documented. If a patients test result is abnormal and requires specific intervention an entry is made in the patients file and our clinical software specifying action and follow up and added to recall.

If the patient does not present or the result not received the omission will be detected in information will be forwarded to the nurse for further follow up until the patient has attended or advised the practice of other arrangements. The appropriate treating Doctor will follow up the patient and result. The Doctor may choose to directly telephone the patient informing of the abnormal result and any further management.

Your medical records are private and confidential and we are committed to maintaining your privacy at all times. Accordingly, your medical records are password protected and only available to authorised members of staff.

All pathology and radiology results are transmitted to the Practice via secure electronic messaging and are automatically integrated into your health record.

Our practice use referral templates that extract your personal information into referral letters through document automation technologies, particularly so that only the relevant medical information is included in referral letters. In addition, we may electronically send your information to service providers via accepted secure messaging systems.

All information is managed in accordance with the 13 National Privacy Principles of the Privacy Act 1988, available at www.oaic.gov.au or www.privacy.gov.au/health/

Our complete privacy policy can be found on our website: Privacy Policy

Our new building at 152 Auburn Street Goulburn NSW 2580 has access available from the front and rear of the building. We have two disabled car park spaces at the rear of the building in our private car park with ramp access to inside and public disabled car parks at the front of the building also with ramp access. Any quires don’t hesitate to contact us.