No. We are an appointment based clinic and as such we are not able to provide on the spot walk-in appointments. We will always try our best to accommodate urgent/emergency cases on an individual basis, however it is always best to call the clinic prior to attending to arrange a suitable time for an appointment.
Yes. Our Doctors are able to take telephone calls that relate to you or your family’s health. However if a doctor is unavailable our reception staff are happy to take messages or assist you with any general questions regarding you healthcare.
Message will be sent to doctor and they will be able to return calls once free. Script requests can be telephone in and a message left with the reception staff for your doctor.
If you have a medical question after seeing one of our doctors, you can speak with the nurse and she will discuss your concerns with the doctor. Normally our nurses will return your call later the same day. If you have an urgent medical problem then our nurses will try to organise an urgent appointment with one of our doctors. Emails and Facsimiles are reviewed on a daily basis.
The policy of the practice for clinically significant results is two phone calls, followed by a letter, and then a registered letter. These attempts are to be documented. If a patients test result is abnormal and requires specific intervention an entry is made in the patients file and our clinical software specifying action and follow up and added to recall.
If the patient does not present abnormal results, information will be forwarded to the nurse for further follow up until the patient has attended or advised the practice of other arrangements. The appropriate treating Doctor will follow up the patient and result. The Doctor may choose to directly telephone the patient informing of the abnormal result and any further management.
Our building at 152 Auburn Street Goulburn NSW 2580 has access available from the front and rear of the building. We have two disabled car park spaces at the rear of the building in our private car park with ramp access to inside and public disabled car parks at the front of the building also with ramp access. Any quires don’t hesitate to contact us.
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